Questions & Answers
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FAQs
OEM & ODM
1. Do you offer OEM & ODM services?
Yes, we provide full OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. Whether you need custom branding, product design, or exclusive formulations, we can help bring your vape products to market.
2. Can I customize my vape devices and e-liquids?
Absolutely! We offer customization for vape hardware (logo, color, packaging) and e-liquids (flavors, nicotine strength, bottle design).
Quality & Certification
1. What certifications do your vape products have?
Our products comply with international quality and safety standards, including CE, RoHS, ISO 9001, and TPD (for Europe). We also assist with compliance for other regional regulations.
2. Are your products compliant with local vaping laws?
We follow EU TPD, US PMTA, and other regional regulations. If you have specific compliance requirements, we can assist in obtaining necessary certifications.
3 .How do you ensure product quality?
We have strict quality control (QC) processes, including raw material inspection, production monitoring, and final product testing to ensure safety and consistency.
Order & Payment
1. What is your minimum order quantity (MOQ)?
MOQ varies depending on the product type. For disposable vapes and pod systems, the MOQ is usually 1,000-5,000 units, while for e-liquids, it may start from 500-1,000 bottles.
2. Do you provide samples before bulk orders?
Yes, we provide samples for testing before mass production. Sample costs may apply, but they can be refunded upon bulk order confirmation.
3. What payment methods do you accept?
We accept T/T (bank transfer), Western Union, and L/C (Letter of Credit) for bulk orders. Terms may vary based on order size.
Shipping & Delivery
1. How long does production take?
Production time depends on order size and customization requirements. Typically, it takes 10-15 business days from design approval to shipment.
2. Can you ship worldwide?
Yes, we ship globally. We work with reliable logistics partners to ensure safe and timely delivery. However, customers should check local regulations before ordering.